November 22, 2022 at 3:47 pm

Stacy Nordlund, director of training for De Beers North America, visited Day’s Jeweler’s workers in October to show the Introduction to the 4Cs course. (Photograph courtesy Day’s Jewelers)

In January 2022, Day’s Jewelers’ administration group met to debate strategic targets for the 12 months. The choice was made to discover a company-wide diamond coaching program to advance the diamond training of the group’s workers.

9 months later, with the assistance of Vanessa Phipps, retailer supervisor of the Day’s Jewelers Auburn location, and Stacy Nordlund, director of training for De Beers North America, the Introduction to the 4Cs course was delivered to Day’s workers over the past week of October.

“I attended the De Beers Discussion board this previous April and reconnected with Stacy Nordlund, the director of training for De Beers North America,” Phipps stated. “From there, Stacy, Liz Mahoney, vp of retailer operations, Bobbi Avery, vp of human sources, and I started a number of months of discussions to find out if the Introduction to the 4Cs course from De Beers Institute of Diamonds, the training arm of De Beers, would go well with the wants of every certainly one of our workers.”

Day’s Jewelers encourages and helps the continued training of their workers, supplying coaching packages by way of the Gemological Institute of America, Diamond Council of America, and De beers Institute of Diamonds. This ongoing training helps workers to really feel snug with and excited for the fabric and knowledge they’re presenting to clients and encourages lifelong studying of their chosen profession path.

“Everybody I’ve spoken with has instructed me that essentially the most helpful side of the coaching was how hands-on it was,” Phipps stated. “We every had gemological microscopes, loupes, tweezers, sharpening cloths, day-light lamps, and grasp colour grading stones which have been used to grade a large assortment of pure diamonds. Many people have gone by way of tons of of hours studying about diamonds by way of bookwork and on-line modules, however haven’t had the chance to use that data by way of impartial lab work. By placing it into apply, we have been in a position to really solidify our understanding of diamonds and what makes them really valuable.”

This explicit coaching reignited the love and appreciation Day’s workers really feel for the sweetness and individuality that diamonds maintain. Phipps was fast to notice the seminar was an amazing reminder that components figuring out the worth and fantastic thing about a diamond go a lot deeper than the floor of the 4Cs.

“Diamonds with seemingly an identical grading stories will not be essentially equal in precise value or look,” Phipps stated. “That is one thing diamond customers ought to pay attention to when evaluating diamonds between a jewellery skilled, or purchasing on-line. With regards to diamonds, seeing really is believing.”

Phipps went on to say, “the worth we take away from interactive coaching seminars resembling that is so enriching to our groups. The influence it has on our growth by way of professionalism, experience, and confidence is insurmountable. As an employee-owned firm, I believe my colleagues can agree that the return on funding main as much as our peak vacation season places us in an optimum place that units us other than our rivals.”

Day’s and De Beers workers alike stay up for bringing additional partnership alternatives from De Beers Institute of Diamonds to Day’s.